Shipping Charges

Deliveries to P.O. Boxes will require prior arrangement with Fish Outta Water.

Couriered goods require a customer signature for proof of delivery.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts may be passed to the customers if the delivery address is unattended at the time of delivery.

Unfortunately, we currently do not ship overseas.

Fish Outta Water uses an external courier company for all deliveries. Whilst we can assure all care is taken in packaging and despatching of goods, we are not responsible for the damages or lost goods. Insurance, if needed, can be arranged separately.

For shipping within Australia, we currently use Fastway Couriers, which is trackable Australia wide.

We maintain the right to refuse to ship to third party addresses at our discretion even if that address is known and can be verified by 'Fish Outta Water'.

'Fish Outta Water' will make every effort to deliver on time.

PLACING ORDERS
All orders placed are subject to confirmation and acceptance by 'Fish Outta Water'.
'Fish Outta Water' may vary prices for received orders in the event of price changes. We will advise you if this is the case.

If we are out of stock of any goods we will advise you within seven days.
To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other ordering methods include E-mailing or submitting order by fax or phone. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email, or by both phone and email.

We accept payments over 128 bit ssl encryption.

PAYMENT

For on-line orders, accepted payments include credit cards (Visa/ Master card ONLY)
The title of the goods supplied does not pass to the customer from 'Fish Outta Water' until the full amount is paid.

RETURN AND REFUND

Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product.

Any incorrect, missing or damaged items received must be reported to 'Fish Outta Water' within 24 hours of you receiving the delivery.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

'Fish Outta Water' owns the title of any extra goods shipped with your order that have been despatched in error.